Returns
At Dermave Trimmer, our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we cannot offer a refund or exchange.
- Defective or Damaged Products: Refunds are generally only provided for items with proof of functional defects or damage.
- Change of Mind: We do not offer refunds for simple changes of mind. Exceptions may be made under extraordinary circumstances at our sole discretion.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate, sanitary, or personal care goods
- Perishable goods (food, flowers, newspapers, magazines)
- Hazardous materials, flammable liquids, or gases
Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order. Because we process orders quickly, cancellations are strictly time-sensitive.
If you need to cancel within this 60-minute window, please email us immediately at [email protected].
Refund Process
- Inspection: Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund is approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company; it may take time before your refund is officially posted.
- Contact your bank to check processing times.
- If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, email us at [email protected].
Return Shipping
- Shipping Costs: You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, original shipping fees will be deducted.
- Delivery Times: Delivery times for exchanged products may vary depending on your location.
- Tracking: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
- Final Approval: Refunds are arranged only after we receive and inspect the returned item to ensure all policy criteria are met.